What we want to know
We are interested in any information that will help us check up on health and adult social care services. You can tell us about local views and experiences of care services, and about the recommendations you have made to improve them.
We check on all health and social care services provided by the NHS, local authorities, voluntary organisations or private companies. These include:
- Acute and community hospitals
- Ambulance services
- Care homes and supported living services
- Hospices
- Services for people with mental health problems or learning disabilities
We also check on primary care trusts and local councils that commission health and social care services.
You can tell us where you think a service is providing good care, as well as examples where care is poor. We are especially interested in the views and experiences of care of those people who have not been listened to in the past.
When to send us information
You can send us information at any time during the year using the web form on this site. We will use your information whenever you send it as part of our ongoing checks on services.
Complaints or concerns
We do not deal with individual complaints. If you have a particular complaint about a service you should contact the provider.
If you have urgent concerns about the wellbeing of a child or vulnerable adult, which may or may not be related to the quality or safety of a particular service, you should contact your local authority children or adult social care department.
