How we will use your feedback
We will use the information you send us in different ways throughout the year, starting with our new system of registering NHS services in April 2010.
Your evidence will become part of our quality and risk profile of health and adult social care organisations. This is where we keep all the information we have about each organisation.
We will use your information:
- to help us spot problems or concerns in local services that we need to act upon;
- in our assessments and reviews of different types of organisations;
- to look at how well a service provider meets essential standards of quality and safety. This will help us decide if the service provider can register with us and be allowed to provide its services to local people;
- to help us decide if we need to ask a service provider to make improvements in some areas of its care, to show us that it will meet all these standards in future.
We may also use your information to:
- look at how commissioners of services (like primary care trusts) find out what services people need, and if money is being spent wisely to provide services in the local area;
- help us check what local councils tell us about their own performance in their self-assessments in 2010.
